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Cancellation Policy
Cancellation before Shipment:
To cancel an order before it is shipped, write to us on nurture@dermachic.co.in
Cancellation after Shipment but not delivered
In case you wish to cancel your order, Kindly do not accept the delivery of the order which has already been shipped, the refund shall be initiated after we receive the shipped products back and verify the condition of the products. We will refund your money within 24-48 business hours. An update will be communicated to you via email.
Will shipping charges be refunded if I cancel?
No.
When will I get my Refund?
The status of the refund will be shared through an email to you by our team. In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our end.
How will I get refunded for cancelled orders and how long will this process take?
For payments done through credit/debit cards or net banking or Wallet, the refund will be processed to the same source of account from which the payment was made within 48 business hours post receiving the products back. It may take 2-3 additional business days for the amount to reflect in you’re account
What if I used coupon codes or gift card or reward points for payment and I have to cancel my order?
Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.
Shipping And Return Policy
How can I change address or phone number in Order?
If you wish to change address or phone, you can connect us on mail to nurture@dermachic.co.in If your order is not shipped, our team shall make the necessary changes. You cannot change the address once the order is shipped.
How do I check the current status of my order?
You can review the status of your orders by visiting the “Order History” tab in your “My
Account” page and you can instantly see the status of a specific order and all your past
orders.
Once the order is shipped, the order will have a ‘shipped’ status. You can track in detail
through the tracking details shared on your registered phone number.
Why is my order not showing?
You can track all your orders from the ‘Order History’ option under ‘My Account’. If your most recent order is not showing after successful payment, please do not worry and contact us on nurture@dermachic.co.in .
What do I do in cases of failed delivery?
In case of failed delivery, we request you to share your order number or AWB number through mail at nurture@dermachic.co.in. We will help you out in every possible way.
When will my order get shipped?
It takes 24 hrs to ship your order and it will get delivered within 3-5 days depending on the delivery location.
Returns And Refunds
Returns will not be accepted under the following conditions:
-Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
-Serial Number is tampered
-Product is used or altered
-If request is initiated after 7 days of order delivery.
Please Note: The request will be accepted only if request is initiated within 7 days post order delivery.
How do I return an item purchased on Derma chic ?
If you wish to return a product, you can follow the process. This process can be done with few simple steps:
Step 1: Within 7 days of receiving the order, follow one of the following steps:
Contact our Customer Support team via email on nurture@dermachic.co.in
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email.
Step 3: We will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Returns will not be accepted under the following conditions:
– Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
– Serial Number is tampered
– Product is used or altered
– If request is initiated after 7 days of order delivery.
I have received a damaged /defective /wrong product in my order, how should I proceed?
A rigorous quality check process is followed before the products are shipped. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
Step 1: Within 5 days of receiving the order, follow one of the following steps:
Contact our Customer Support team via email (nurture@dermachic.co.in)
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the Invoice for our reference through an email.
Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: Returns will not be accepted under the following conditions:- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged-Serial Number is tampered- Product is used or altered-If request is initiated after days of order delivery. If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.
How can I track my return status?
Once we have received your returned order, we’ll take the necessary action and we’ll update you through email.
When will I get my return refund?
The refund of the returned item will be initiated after we receive the product(s) back and go through a quality check process for its packaging/condition. You will be notified through email regarding the same.
Can I return part of my order?
Yes. A return can be created at an item level. You can initiate a return/replacement/refund for any individual item by following the process mentioned under:-
This process can be done with few simple steps:
Step 1: Within days of receiving the order, follow one of the following steps:
a. Contact our Customer Support team via email on nurture@dermachic.co.in.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email.
Step 3: We will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: Returns will not be accepted under the following conditions:
-Product is damaged due to misuse/overuse
-Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
-Serial Number is tampered
-Product is used or altered
-If request is initiated after 7 days of order delivery.
If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
How will I get refunded for the returned orders and how long will this process take?
For payments done through credit/debit cards or net banking or Wallet the refund will be processed to the same source of account from which the payment was made within 48 business hours post receiving the products back. It may take 2-3 additional business days for the amount to reflect in you’re account.
Are there any cancellation charges?
No.
How do I cancel an order? (before it has been shipped)
Follow the below mentioned steps if you wish to cancel an order that has been shipped but has not yet been delivered.
-Please do not accept the delivery of the order
-We will refund your money within 48 business hours after we receive the product(s) back and verify its packaging/condition,
-An update will be communicated to you via email.
How do I cancel an order? (once it has been shipped)
How do I cancel an order? (before it has been shipped)How do I cancel an order? (before it has been shipped)How do I cancel an order? (before it has been shipped)How do I cancel an order? (before it has been shipped)How do I cancel an order? (before it has been shipped)How do I cancel an order? (before it has been shipped)How do I cancel an order? (before it has been shipped)How do I cancel an order? (before it has been shipped)How do I cancel an order? (before it has been shipped)How do I cancel an order? (before it has been shipped)
