If you wish to return a product, you can follow the process. This process can be done with few simple steps:
Step 1: Within 7 days of receiving the order, follow one of the following steps:
Contact our Customer Support team via email on nurture@dermachic.co.in
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email.
Step 3: We will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Returns will not be accepted under the following conditions:
– Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
– Serial Number is tampered
– Product is used or altered
– If request is initiated after 7 days of order delivery.
DERMATOLOGICALLY TESTED
NON TOXIC
CLINNICALLY TESTED
PLANT BASED
